TERMS AND CONDITIONS
Please read the below terms and conditions in full before proceeding with any enquiries. Note that by submitting an enquiry you are confirming you have read and acknowledged Beth Cook's terms and conditions. Beth Cook may change these terms and conditions at any given time by updating this page. You should check back from time to time to ensure you are happy with any changes that may be made. These terms and conditions are effective from November 2022.
CONFIRMATION OF SERVICES AND AGREED WORK
- Once a deposit or further payment is made, you are regarded as having agreed to these Terms and Conditions of Service and entered into a contract.
- A confirmation email will be sent to you detailing the work agreed with an attached invoice of services.
-You cannot amend the confirmation/invoice at any time, including on the day itself, other than addition of clients or services, but only if agreed with Beth Cook (for reasons of time and/or resourcing available) or Changes agreed with Beth Cook at a trial (if applicable).
- If you are not satisfied with the work after it is completed, you will still be charged at the full invoiced amount.
Your statutory rights apply.
DEPOSITS AND FINAL PAYMENTS
- All payments must be made via bank transfer, PayPal or cash (only if given person). Beth Cook always recommends PayPal for client and provider protection.
- When booking any service, a deposit of 50% of the quoted payment must be made.
- This payment must be paid within 48 hours of receiving your confirmation email, failure to comply to this term means you risk losing your booking.
-If your booking date is within 48 hours of your initial enquiry email, Beth Cook reserves the right to request full payment on reciprocation of the confirmation email. Failure to comply to this request will result in an automatic cancellation of your booking.
- Beth Cook cannot reserve your booking without a deposit, Failure to pay your deposit automatically means your booking is no longer valid.
Full payment of a service is to be made on the day of the confirmed booking and must be paid in full before commencement of any treatment.
- Beth Cook only offers a trial after you have paid your deposit in full.
- Payment for a trial is payable on the day, before commencement of any treatment.
- If any further people require a service on the day of your booking, and is agreed by Beth Cook, the payment will be due immediately on that day, prior to treatment.
RESPONSIBILITY OF THE CLIENT
- When making an initial enquiry you should inform Beth Cook of any details or circumstances that may affect your treatment. This includes but is not limited to sensitivities, allergies and medical conditions. Beth Cook will do her best to still safely provide your treatment, however she reserves the right to exercise professional judgement to amend or refuse treatment as she sees fit.
- If any client or other person at a client’s venue makes Beth Cook feel uncomfortable, threatened or otherwise unwelcome, Beth Cook reserves the right to stop work immediately and terminate the booking, leaving the premises without notice. In this circumstance payment will not be refunded.
- Such behaviour might include, but is not limited to bad manners, raised voices, throwing things or slamming doors. Such behaviour need not be directly aimed towards Beth Cook. Any behaviours perceived as harassing, bullying, threatening, overtly sexual or criminal in nature may also be reported to the authorities, as appropriate.
CANCELLATIONS
- If a cancellation to any service is made longer than a month prior to your booking date you will receive a full refund of any payments made up to the cancellation.
- Any cancellations made less than a month in advance will forfeit the deposit, to offset work lost.
- Cancellations made within 10 days of the booking date will require full payment of service, to offset work lost.
- If adverse weather conditions, including but not limited to flooding, snow or landslides, prevent Beth Cook from attending your booking a full refund of all monies paid will be issued. What constitutes as 'too dangerous' is entirely at the discretion of Beth Cook.
- Where a cancellation is initiated by Beth Cook, and the client is not responsible a full refund, of all payments made up to the point of cancellation, will be issued.
- If Beth Cook is delayed due to unforeseen traffic or road incidents that are beyond her control, she will notify you by telephone. On arrival Beth Cook reserves the right to exercise professional judgement, amending her services as she sees fit. If Beth Cook is unable to attend at all, under these circumstances, all monies will be refunded.
TRAVEL EXPENSES
- The client will cover any necessary travel expenses of Beth Cook as agreed at the time of booking. this will include but is not limited to congestion charges and parking expenses.
- By financially securing your deposit you accept these terms of contract.